FAQ

No, you can check out as a guest. However, creating an account allows you to track orders, save addresses, and receive exclusive offers.

Click on "Forgot Password" on the login page and follow the instructions to reset it via email.

Our product pages provide shade descriptions and images. You can also check our shade-matching guide or reach out to our customer support for assistance.

Yes! We are committed to providing cruelty-free products. Please check the product details for specific information.

Once your order is shipped, you will receive a tracking link via email or SMS. You can also track your order in the “My Orders” section of your account.

Unfortunately, we cannot modify orders once they are confirmed. However, you may cancel the order within a limited timeframe and place a new one

We accept credit/debit cards, net banking, UPI, wallets, and cash on delivery (COD) in select locations.

If your payment was deducted but the order was not confirmed, the amount will be automatically refunded within 3-5 business days. If you don’t receive it, please contact our support team.

Orders are usually delivered within 3-7 business days, depending on your location. You can check the estimated delivery date at checkout.

Currently, we only ship within India. We are working on expanding to international locations soon!

You can cancel your order from the “My Orders” section before it is shipped. Once shipped, cancellation is not possible. You can also email us at orders@glam21.in with your cancellation request, and our team will assist you.

Yes, if you cancel before shipping, you will receive a full refund. If you paid online, the amount will be refunded within 5-7 business days.

We accept returns only for damaged, defective, or incorrect items. Due to hygiene reasons, opened or used cosmetics cannot be returned.

Once your return is approved, the refund will be processed within 5-7 business days to your original payment method.

You can click on the “Notify Me” button on the product page, and we will send you an alert when it is back in stock.

Restocking times vary, but we try to replenish high-demand products as quickly as possible. You can follow our social media or subscribe to our newsletter for updates.

Would you like any modifications or additions?